Investor Charter
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Customer Complaint
SR. | RECEIVED FROM | PENDING AT THE END OF LAST MONTH | RECEIVED | RESOLVED | TOTAL PENDING | PENDING COMPLAINTS > 3 MONTHS | AVERAGE RESOLUTION TIME^ (IN DAYS) |
1 | Directly from Investors | 0 | 0 | 0 | 0 | 0 | NA |
2 | SEBI (SCORE S) | 0 | 0 | 0 | 0 | 0 | NA |
3 | Other Sources (If Any) | 0 | 0 | 0 | 0 | 0 | NA |
GRAND TOTAL | 0 | 0 | 0 | 0 | 0 | NA | |
Trend of Monthly disposal of Complaints
| SR. | MONTH | CARRIED FORWARD FROM PREVIOUS MONTH | RECEIVED | RESOLVED* | PENDING# |
| 1 | JANUARY-2025 | 0 | 0 | 0 | 0 |
| 2 | FEBRUARY-2025 | 0 | 0 | 0 | 0 |
| 3 | MARCH-2025 | 0 | 0 | 0 | 0 |
| 4 | APRIL-2025 | 0 | 0 | 0 | 0 |
| 5 | MAY-2025 | 0 | 0 | 0 | 0 |
| 6 | JUNE-2025 | 0 | 0 | 0 | 0 |
| 7 | JULY-2025 | 0 | 0 | 0 | 0 |
| 8 | AUGUST-2025 | 0 | 0 | 0 | 0 |
| 9 | SEPTEMBER-2025 | 0 | 0 | 0 | 0 |
| 10 | OCTOBER-2025 | 0 | 0 | 0 | 0 |
| 11 | NOVEMBER-2025 | 0 | 0 | 0 | 0 |
| 12 | DECEMBER-2025 | 0 | 0 | 0 | 0 |
| GRAND TOTAL | 0 | 0 | 0 | 0 |
*Inclusive of complaints of previous months resolved in the current month.
#Inclusive of complaints pending as on the last day of the month.
Trend of annual disposal of complaints
SR. | YEAR | CARRIED FORWARD FROM PREVIOUS YEAR | RECEIVED | RESOLVED* | PENDING# |
1 | 2024-2025 | 0 | 0 | 0 | 0 |
2 | 2025-2026 | 0 | 0 | 0 | 0 |
| GRAND TOTAL | 0 | 0 | 0 | 0 |
*Inclusive of complaints of previous years resolved in the current year.
#Inclusive of complaints pending as on the last day of the year.
Vision and Mission Statement for Investors
Vision
Our vision is to help investors make better decisions by finding quality stocks through careful research, thorough checks, and a focus on fair value.
Mission
o To enable investors to understand the companies well and read analysis before investing in it.
o To offer detailed analysis
o To make them a well-informed investor
Details of business transacted by the Research Analyst with respect to the investors
• Equiwealth Research publishes research reports based on the research activities of the Research Analysts with intent to provide an independent and unbiased view on securities.
• Equiwealth Research provides unbiased research recommendations based on analysis of publicly available information and known observations while disclosing the financial interests in recommended securities.
• Equiwealth Research also conducts audits annually.
Details of services provided to investors (No Indicative Timelines)
- The client onboarding process for the Research Analyst services requires the client to submit Mobile no, email id and PAN details.
- Equiwealth distributes research reports and recommendations to the clients without any discrimination.
- Equiwealth also ensures that confidentiality is maintained with regard to the publication of the research report until it is made available in the public domain.
Details of grievance redressal mechanism and how to access it
In case of any grievance / complaint, an investor should approach the concerned research analyst and shall ensure that the grievance is resolved within 30 days.
If the investor’s complaint is not redressed satisfactorily, one may lodge a complaint with SEBI on SEBI’s SCORES portal which is a centralized web-based complaints redressal system. SEBI takes up the complaints registered via SCORES with the concerned intermediary for timely redressal. SCORES facilitates tracking the status of the complaint.
With regard to physical complaints, investors may send their complaints to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan. Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai - 400 051.
Expectations from Investors (Responsibilities of investors)
- Do’s
- Always deal with SEBI registered Research Analyst.
- Ensure that the Research Analyst has a valid registration certificate.
- Check for SEBI registration number.
- Please refer to the list of all SEBI registered Research Analysts which is available on SEBI website.
- Always pay attention towards disclosures made in the research reports before investing.
- Pay your Research Analyst through banking channels only and maintain duly signed receipts mentioning the details of your payments.
- Before buying securities or applying in public offer, check for the research recommendation provided by your research Analyst.
- Ask all relevant questions and clear your doubts with your Research Analyst before acting on the recommendation.
- Inform SEBI about Research Analyst offering assured or guaranteed returns.
- Don’ts
- Do not provide funds for investment to the Research Analyst.
- Don’t fall prey to luring advertisements or market rumors.
- Do not get attracted to limited period discount or other incentive, gifts, etc. offered by Research Analyst.
- Do not share login credentials and password of your trading and demat accounts with the Research Analyst.
Escalation Process Overview
This process ensures that customer concerns are addressed at each level of the organization in a structured and timely manner, ensuring fair and prompt resolution.
Step 1: Initial Contact
Customers should first reach out to the Customer Care Team. They are trained to handle a wide range of issues and will make every effort to resolve the concern promptly.
Step 2: Escalation to Head of Customer Care
If the issue remains unresolved, it should be escalated to the Head of Customer Care. This role involves a more in-depth review and intervention to resolve the concern.
Step 3: Escalation to Compliance Officer
For concerns that are still not satisfactorily resolved, the next level is the Compliance Officer, who will conduct an independent assessment and determine further actions.
Step 4: Escalation to Principal Officer
If the resolution remains unsatisfactory, customers can escalate the matter to the Principal Officer for further review and resolution.
Step 5: Final Escalation to CEO
As a final measure, unresolved issues can be brought to the attention of the Chief Executive Officer (CEO), who will personally review and address the matter.
Grievance Redressal / Escalation Matrix
Your Concerns Matter. We Are Here to Help You
| Details of Designation | Contact Person Name | Address | Contact Number | Working Hours | |
|---|---|---|---|---|---|
| Customer Care | Pooja Singh Patel | Office No 3 Plot no 34 B Aundh Pune 411007 | 8806339220 | info@equiwealthresearch.com | Monday to Friday, 10:00 AM – 5:00 PM |
| Head of Customer Care | Pooja Singh Patel | Office No 3 Plot no 34 B Aundh Pune 411007 | 8806339220 | info@equiwealthresearch.com | Monday to Friday, 10:00 AM – 5:00 PM |
| Compliance Officer | Pooja Singh Patel | Office No 3 Plot no 34 B Aundh Pune 411007 | 8806339220 | info@equiwealthresearch.com | Monday to Friday, 10:00 AM – 5:00 PM |
| CEO | Pooja Singh Patel | Office No 3 Plot no 34 B Aundh Pune 411007 | 8806339220 | info@equiwealthresearch.com | Monday to Friday, 10:00 AM – 5:00 PM |
| Principal Officer | Pooja Singh Patel | Office No 3 Plot no 34 B Aundh Pune 411007 | 8806339220 | info@equiwealthresearch.com | Monday to Friday, 10:00 AM – 5:00 PM |
